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June 2024 product updates

June 27, 2024

That's a wrap on June! There's a lot to cover, so we've summarized the top highlights of the month. For a detailed list of everything we shipped, read our changelog.

200+ integrations

Last month, we talked about being the fastest unified API platform to ship new integrations. This month, we shipped our 200th integration. As a customer, you only need to integrate once to launch 200+ product integrations in days instead of months or years. Our unified API gives you access to normalized, real-time customer data from 16+ API categories like Messaging, Accounting, File Storage and CRM.

See all integrations

Introducing: unified Task Management API

We released our Task Management API this month! Access your customers' project and task data from the top task management applications through a single API.

Our unified Task Management API initially supports:

  • Asana
  • Cascade
  • ClickUp
  • GitHub
  • Jira
  • Linear

Example use cases:

  • Build an AI algorithm that analyzes task attributes like dates, priority levels, and workload distribution to automatically prioritize tasks.
  • Predict project completion dates and potential bottlenecks by examining historical task data and help your end-users implement corrective actions to keep projects on track.

Read the release article

AI foundations: unified Ticketing API

If you're building an AI application, we have foundational API categories that can help differentiate your AI agent, assistant, or insights application with real-time customer data that's been meticulously cleaned and structured. Those include: File Storage, Messaging, Task Management, KMS & Help Center, and Ticketing.

We've recently enhanced our Ticketing API with new integrations:

  • Freshdesk
  • Gorgias
  • HubSpot
  • Intercom
  • ServiceNow
  • Zendesk

Example use cases:

  • By integrating real-time data from ticketing systems via a unified API, AI models can predict potential future customer issues based on historical patterns. This enables proactive alerts, reduces resolution time, and improves customer satisfaction before issues escalate.
  • Using the unified Ticketing API, AI-driven sentiment analysis can classify customer feedback as positive, negative, or neutral, allowing for the automatic categorization and handling of issues.

Learn more

Enhancement: unified KMS and Help Center API

We introduced our unified Knowledge Management System (KMS) API in May, featuring pre-built integrations with Notion, Confluence, Guru, and Coda. These systems provide access to your customers' institutional knowledge, such as meeting notes, project documents, and employee handbooks. We've since expanded this API to include Help Center data, enabling access to your customers' support knowledge.

We've add the following help center systems to this API:

  • Freshdesk
  • Helpscout
  • Intercom
  • ServiceNow

Learn more

Other new integrations

We've added 36 integrations to our platform in the last 40 days! Here are some of the newest integrations you can add to your application right now:

See more enhancements

Website update

We made some changes to our website. In addition to our dark mode, we've added more content around our features and how they specifically help product developers building AI applications. We look forward to making more changes over the coming months.

View the website

Community: Meetup in Toronto

We're excited to co-host APIs and IPAs this month with Rangle.io. If you're in Toronto on July 30 and want to connect with senior developers, designers, and tech enthusiasts, join us for an evening of community. We'll have beer, wine, non-alcoholic beverages, and snacks available. The event will have two talks focused on AI: how front-end engineers can leverage AI and how to use APIs to build differentiated AI agents.

Register here

Ready to get integrations out of the backlog and grow your application? Most Unified.to customers launch all their integrations in a week. Try Unified.to for free or request a demo.

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