Customers and registered users of the Service ("Customers") use the Service to connect Customer applications and services ("Customer Services") to their users' third-party accounts ("End-User Accounts") and transfer data ("Customer Services Data") between the Service and End-User Accounts.
The following are the specific types of information you give to us. We collect information you give us on our Service and when you register for and use our Service.
Registration information — When you register to use our service, we may collect your name, email address, and IP address. You may log into your Unified account to access our services using third-party sign-in functionality such as via your Google or GitHub account. This feature uses those services' application programming interfaces (API) to authenticate your identity and automatically share certain personal information with us like your name and email. We use similar methods to connect your cloud service accounts.
Third-party connected accounts — All policies that apply to End-User Accounts also apply to any third-party accounts of your own that you connect to the Service. Please refer to our Data Processing Agreement for more information on how we handle this data.
Feedback and correspondence — Information you provide when you respond to surveys, report a problem with the Service, receive customer support, let us know how you use the Service, or otherwise correspond with us.
Marketing information — Your preferences for receiving marketing communications and details on how you interact with this option to choose your preferences.
We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, links clicked on, search terms, and other statistics. We collect this information in server logs, and by using Cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the website, gather demographic information about our user base as a whole, and deliver advertising.
In general, we use your personal information to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use of, and our administration and operation of, the Service and to otherwise serve you and our users and comply with our Customers' instructions. For example, we may use your personal information:
Google — Use of information received from Google APIs will adhere to API Services User Data Policy including the Limited Use requirements, where applicable.
Service providers — We may use third-party partners to help us operate and maintain our Service and deliver our products and services. We may also share your Personal Information and Website Usage Information with our service providers and other third-parties that provide products or services for or through this Website or for our business (such as website or database hosting companies, address list hosting companies, communications providers, email service providers, analytics companies, distribution companies, fulfillment companies, credit card processing companies and other similar service providers that use such information on our behalf).
Company account — If you are an individual Unified registered user, and the domain of the primary email address associated with your Unified account is owned by your employer and that email address was assigned to you as an employee of that organization, and that organization wishes to establishes a Unified corporate account and add you to it, then certain information concerning past use of your individual account may become accessible to that organization's administrator including your email address.
Professional advisors — We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.
Payment processors — We may share your payment information to process your payments as described in the Payment and Transaction Information section above.
Aggregate statistics — We may disclose non-personally identifiable aggregate statistics regarding user behavior as a measure of interest in, and use of, our Website and emails to third parties in the form of aggregate data, such as overall patterns or demographic reports, which do not describe or identify any individual user. Information relating to aggregate statistics may be collected through the use of third-party Cookies as described above.
Legally compelled disclosure — We may disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with a judicial or court order or comply with legal process served on us or affiliates; (b) protect and defend our rights and property, the Service, the users of the Service, and/or our affiliates; or (c) act under circumstances to protect the safety of users of our Service, us, or third-parties.
If your personal information changes in any way, we invite you to correct, delete or update your information as soon as possible. You can make updates to your profile information by logging into your account on Unified at any time. You can also request changes or access to your information by emailing email@example.com.
If you gave us permission to quote you on our Service's website or otherwise make your personal data such as full name public, but wish to revoke this permission, please contact us at firstname.lastname@example.org.
Unified may send you communications or data regarding our Websites and services, including but not limited to (i) notices about your use of our Service, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding our products and services. You may opt-out of receiving promotional emails from Unified by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing email@example.com with your specific request. Opt-out requests will not apply to transactional service messages, such as security alerts and notices about your current account and services. To stop receiving emails you would have to deactivate your account. Please email firstname.lastname@example.org from the email address associated with your Unified account with a request to deactivate your account and we will respond to your request within 5 business days.
In some of our communications, we track clicks on links or the communication being opened to measure the effectiveness of our communications.
Unified is headquartered in Canada. Your personal information may be collected, used and stored in the United States or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. European Union users should read the important information provided below on this page under "Information for European Union Users" about transfer of personal information outside of the European Economic Area.
Unified takes reasonable steps to protect information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable.
EU Representative — Unified is a company located outside of the European Union. In order to comply with Article 27 of the EU GDPR, we've nominated GDPR-Rep.eu as our representative in the European Union. If you want to make use of your data privacy rights, please visit our GDPR-Rep.eu landing page. If you are a GDPR-protected individual, you also have the right to lodge a complaint with an EU supervisory authority.
Legal Basis — We need to use your personal information to provide the services you have requested when you entered into a contract with us by signing up to use our services. If you fail to provide this information, we will be unable to register you to use our services. We may also process your data with your consent, which can be withdrawn at any time, or if required to comply with legal obligations. The rest of our processing activity constitute legitimate interest. We make sure to carefully consider your rights before processing your personal information. If you have any other questions about the legal basis of how we process your personal information, please contact us at email@example.com.
Retention — We will retain your personal information for as long as necessary to fulfill the purposes we collected it for, unless you request deletion of such data or such data is no longer relevant. In some cases, we may have to retain data to comply with legal obligations, including, but not limited to accounting or reporting requirements.
Your rights — You may ask us to provide you with information about our processing of your personal information, opt-out of marketing communication, correct or delete certain personal information, transfer it to you or a third-party of your choice, restrict further processing of your personal information, or object to our need to process that information. Please send these requests to firstname.lastname@example.org. We may accept or decline your request, subject to applicable law and legal restrictions. If you would like to file a complaint, you may contact us or submit one to your jurisdiction's data protection regulator found here.
Cross-Border Data Transfer — If Unified transfers your personal information out of the European Economic Area or Switzerland and are required to apply additional safeguards to your personal information under European data protection legislation, we will do so. Such safeguards may include applying the European Commission Model Contracts for the transfer of personal data to third countries described here.
Unified has further committed to refer unresolved Privacy Shield complaints to the ICDR/AAA Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR/AAA are provided at no cost to you.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Unified is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Unified may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
See the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint for conditions when you may invoke binding arbitration if other dispute resolution procedures have not resolved your complaint.