GladlyAPIintegration&MCPserver

Deliver real-time KMS & Help Center faster, close sales deals sooner, and scale without an integration backlog.

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Add Gladly and 5 other pre-built KMS & Help Center integrations

Real-time data to fuel countless KMS use cases

Power AI copilots, insights, predictive analysis, and automation with a modern integration infrastructure that scales alongside you.

kms

Analyze Knowledge

Use AI to analyze KMS content and lost knowledge within an organization's documentation.

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kms

Summarize Documents

Generate concise summaries of project documents, meeting notes, and employee handbooks.

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kms

AI Assistant

Create an AI assistant that leverages help center content to provide instant, accurate responses to customers.

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Unified API

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Unified MCP

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HRIS Group

HRIS Employee

UC Recording

UC Call

UC Contact

KMS Page

KMS Space

HRIS Company

Passthrough

HRIS Group

HRIS Employee

UC Recording

UC Call

UC Contact

KMS Page

KMS Space

HRIS Company

Passthrough

Your customer's data

on Gladly

Unified API data-models and methods

HRIS Group

list get

HRIS Employee

list get

UC Recording

list get

UC Call

list get

UC Contact

list get create update remove

KMS Page

list get

KMS Space

list

HRIS Company

list

Passthrough

get post put patch delete

99 Unified MCP tools

list all calls5 parameters

create a contact6 parameters

list all contacts5 parameters

retrieve a contact2 parameters

update a contact7 parameters

remove a contact2 parameters

list all recordings4 parameters

retrieve a recording2 parameters

list all employees3 parameters

retrieve an employee2 parameters

list all companies3 parameters

list all groups3 parameters

retrieve a group2 parameters

list all spaces3 parameters

list all pages5 parameters

retrieve a page2 parameters

send sms3 parameters

receive custom channel messages8 parameters

update message status6 parameters

get conversations for customer2 parameters

get conversation2 parameters

update conversation4 parameters

create item3 parameters

get item2 parameters

delete item2 parameters

get media2 parameters

get voice transcript2 parameters

create item for customer3 parameters

delete item for customer4 parameters

list items in conversation2 parameters

add topics to conversation3 parameters

delete topic from conversation4 parameters

add or remove freeform topic5 parameters

add note3 parameters

get note4 parameters

reply to message3 parameters

redact conversation item2 parameters

get automation session2 parameters

update typing indicator state3 parameters

send outbound automation message4 parameters

get automation messages2 parameters

get automation message4 parameters

agent handoff3 parameters

close automation session3 parameters

create task

create task for customer2 parameters

list tasks3 parameters

update task5 parameters

get task2 parameters

add task comment5 parameters

get task comments2 parameters

get task comment4 parameters

get custom attribute 1 parameter

create customer 1 parameter

find customers3 parameters

get customer2 parameters

update customer9 parameters

delete customer2 parameters

create a user identity jwt2 parameters

search public answers5 parameters

list public answers6 parameters

list help center answer titles8 parameters

get public answer5 parameters

add answer

get answer2 parameters

update answer2 parameters

delete answer2 parameters

get answer content6 parameters

add or update answer content6 parameters

delete answer content6 parameters

list agents

get agent2 parameters

get agent callrecorder2 parameters

update agent callrecorder6 parameters

list audiences

get organization

list inboxes

get inbox2 parameters

list teams

get team2 parameters

list topics

add topic

get topic2 parameters

update topic2 parameters

list schedules

list jobs3 parameters

get job2 parameters

delete job2 parameters

get file4 parameters

create recipient collection for an existing proactive campaign6 parameters

generate a report6 parameters

create webhook

list webhooks

update webhook14 parameters

delete webhook2 parameters

get webhook2 parameters

gladly will perform a post request to your endpoint when the event occurs

generate a work session report2 parameters

list events3 parameters

The modern Unified API platform, built differently

Real-time, pass-through

Every request hits the source API live. No caching, no sync jobs, no stale data — just on-demand API reads/writes with native and virtual webhooks for instant updates.

Zero-storage by design

We never store end-customer data. Traffic is stateless and regionalized (US/EU/AU), reducing compliance scope and eliminating data-at-rest risk.

One API, deeply normalized

370+ integrations, 23 categories... Unified objects, endpoints, scopes, and errors—plus raw payload passthrough when you need provider-specific fields.

Custom fields & objects

Go beyond shallow schemas. We support custom fields and read/write on custom objects (e.g., Salesforce) via unified metadata APIs.

AI-ready integrations

Built for AI products: real-time streams for RAG/embeddings and Unified MCP tools that securely grant LLMs controlled integration access.

Predictable pricing, no lock-in

Transparent usage-based pricing that scales with API volume—not customers. Own your credentials and migrate anytime.

Add a Gladly integration to your application in hours

1Test drive integrations

Effortlessly test API calls, explore endpoints, and try out the Gladly integration using synthetic data in our Sandbox environment.

2Authorize connections

Drop in our Authorization component with a single line of code. Your users can then connect and grant access to their Gladly data.

3Start making API calls

Use the Connection ID to interact with Gladly via our unified API. We handle maintenance and updates so you can focus on your product.

Seamless Auth, no extra work

Unified.to removes the complexity of authentication and authorization so you can focus on building your product, not managing auth flows. Our pre-built UI and flexible API handle everything in the background—no extra setup required.

See documentation

React

React component React component source code

Trusted by global product companies and developers to power integrations for innovative AI and SaaS applications

5 stars on G2

Integrate with all the major kms & help center applications

Unified.to makes it possible to integrate once to a unified API to connect with all the applications your customers use, so you can train AI models, build advanced automation, and expand your market.

Start testing for free