DialpadAPIintegration&MCPserver

Deliver real-time Call Center faster, close sales deals sooner, and scale without an integration backlog.

Add Dialpad to your app See feature support

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Add Dialpad and 9 other pre-built Call Center integrations

Real-time data to fuel countless Call Center use cases

Power AI copilots, insights, predictive analysis, and automation with a modern integration infrastructure that scales alongside you.

Analyze Calls

Analyze call details from multiple systems to enhance customer interactions.

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Sync Customers

Integrate call center systems for real-time access to customer data during calls.

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Unified API data-models and methods

Hris Employee

list get

Uc Call

list get

Uc Contact

list get create update remove

Calendar Event

list get

Uc Recording

list get

Hris Device

list get

Hris Group

list get

Hris Location

list get

Passthrough

get post put patch delete

18 Unified MCP tools

list all calls

list_uc_calls4 parameters

create a contact

create_uc_contact6 parameters

list all contacts

list_uc_contacts4 parameters

retrieve a contact

get_uc_contact2 parameters

update a contact

update_uc_contact7 parameters

remove a contact

remove_uc_contact2 parameters

list all recordings

list_uc_recordings4 parameters

retrieve a recording

get_uc_recording2 parameters

list all employees

list_hris_employees4 parameters

retrieve an employee

get_hris_employee2 parameters

list all locations

list_hris_locations3 parameters

retrieve a location

get_hris_location2 parameters

list all groups

list_hris_groups4 parameters

retrieve a group

get_hris_group2 parameters

list all devices

list_hris_devices4 parameters

retrieve a device

get_hris_device2 parameters

list all events

list_calendar_events4 parameters

retrieve an event

get_calendar_event2 parameters

The modern Unified API platform, built differently

Real-time, pass-through

Every request hits the source API live. No caching, no sync jobs, no stale data — just on-demand API reads/writes with native and virtual webhooks for instant updates.

Zero-storage by design

We never store end-customer data. Traffic is stateless and regionalized (US/EU/AU), reducing compliance scope and eliminating data-at-rest risk.

One API, deeply normalized

360+ integrations, 21 categories... Unified objects, endpoints, scopes, and errors—plus raw payload passthrough when you need provider-specific fields.

Custom fields & objects

Go beyond shallow schemas. We support custom fields and read/write on custom objects (e.g., Salesforce) via unified metadata APIs.

AI-ready integrations

Built for AI products: real-time streams for RAG/embeddings and Unified MCP tools that securely grant LLMs controlled integration access.

Predictable pricing, no lock-in

Transparent usage-based pricing that scales with API volume—not customers. Own your credentials and migrate anytime.

Add a Dialpad integration to your application in hours

1Test drive integrations

Effortlessly test API calls, explore endpoints, and try out the Dialpad integration using synthetic data in our Sandbox environment.

2Authorize connections

Drop in our Authorization component with a single line of code. Your users can then connect and grant access to their Dialpad data.

3Start making API calls

Use the Connection ID to interact with Dialpad via our unified API. We handle maintenance and updates so you can focus on your product.

Seamless Auth, no extra work

Unified.to removes the complexity of authentication and authorization so you can focus on building your product, not managing auth flows. Our pre-built UI and flexible API handle everything in the background—no extra setup required.

See documentation

React

React component React component source code

Trusted by global product companies and developers to power integrations for innovative AI and SaaS applications

5 stars on G2

Integrate with all the major call center applications

Unified.to makes it possible to integrate once to a unified API to connect with all the applications your customers use, so you can train AI models, build advanced automation, and expand your market.

Start testing for free