---
title: "Microsoft Dynamics 365 Contact Center integration"
url: "https://unified.to/integrations/microsoftdynamicscontactcenter"
description: "Microsoft Dynamics 365 Contact Center API integration and MCP server via Unified.to's real-time unified API."
---
# Microsoft Dynamics 365 Contact Center API integration & MCP server

Connect Microsoft Dynamics 365 Contact Center to your application with Unified.to's real-time unified API and MCP platform. One API, data model, authorization flow, and webhook system — no per-integration code.

- **Categories:** CRM, HR & Directory, Ticketing, Call Center
- **Status:** Beta
- **Website:** https://www.microsoft.com/en-us/dynamics-365/products/contact-center
- **Provider API docs:** https://learn.microsoft.com/en-us/dynamics365/developer/reference/about-entity-reference

## Supported unified data models

- CRM Contact
- CRM Company
- CRM Lead
- CRM Deal
- HRIS Employee
- HRIS Group
- TICKETING Ticket
- UC Call
- UC Recording

## Links

- [Add Microsoft Dynamics 365 Contact Center to your app](https://app.unified.to)
- [Feature support](https://docs.unified.to/crm/integrations)
- [All integrations](https://unified.to/integrations.md)