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How to get your 8x8 Connect API Key and Account ID: Step-by-step guide

July 17, 2025

8x8 Connect supports authentication with API Key and Account ID. To connect, you'll need to generate secure API Key and Account ID from your account settings.

This short guide shows you how to generate one, whether you're testing in your sandbox or helping customers connect their 8x8 Connect account.

API Keys

Step 1: View the API Keys Section of the Connect Dashboard. This may be accessed here.

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Step 2: Click the "Create API Key" button.

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Step 3: Name the API Key in the Pop Up, this can be any value. We recommend using a memorable name related to the API key's intended purpose such as "HealthCareApp_Production". Once the value is entered in, click save.

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Step 4: The new API key should now be located in the list, you can perform a partial search at the top for the name. Only the last 6 characters will be shown, click the document button highlighted in red to reveal the entire API key. You can return to this page to retrieve the API key's value at any time.

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Account ID and SubAccount ID

The accountId and subAccountId can be found in your 8x8 Connect via API keys page. 

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Above we can see the Accountid is : test11_9tT31 with SubaccountId : test11_9tT31_hq. Your account may have multiple subaccounts which can be seen if you click the drop down in Subaccount ID.

You've now created your 8x8 Connect API Key and Account ID - just one of many if you support multiple vendors. Each one adds new auth flows, schema differences, and ongoing maintenance.

Unified.to removes that overhead with unified objects that work across 660 APIs. Map once, launch everywhere. Your team ships features instead of debugging vendor-specific edge cases.

Book a demo to see how much faster you can launch customer integrations with Unified.to.

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